PRIVACY POLICY

Introduction

This Privacy Policy describes how we may collect, store, use and share any information that you provide to All Seasons Gutter Protection only.

All Seasons Gutter Protection values your privacy and is committed to handling your personal information in a lawful and responsible manner.  We are committed to ensuring that we are compliant with the Information Privacy Principles (IPPs) contained within the Privacy and Data Protection Act 2014 (Vic) and other applicable legislation.

All Seasons Gutter Protection will take all reasonable steps to ensure that the information it collects and handles is protected from misuse, loss, modification, unauthorised access and unauthorised disclosure.

Cookies

Like many other commercial websites, our website uses ‘cookies’, server logs and web beacons to collect information about how our website is being utilised. In web language, a cookie is a small piece of information sent to your web browser by our web server. Your browser stores this information in a text file on your storage drive. This information is then sent back to our server each time that your browser requests a web page from our server. Cookies therefore enable our site to recognize your browser/device, capture and remember certain information that is used to help us understand your preferences based on previous or current site activity. For example, we use cookies to store your country preference. This ultimately enables us to deliver a more personalised service and an enhanced user experience. We use both session cookies and persistent cookies.

This site uses third-party cookies to facilitate Google Analytics Demographics and Interests Reporting. Google Analytics is provided by Google. Google Analytics uses browser cookies to help analyse website usage. These cookies gather unique de-identified website visitor data at an aggregate-level. Information gathered through cookies and server logs may include visitor’s age and gender, the date and time stamp of all page visits, the pages viewed, time spent on our website, websites visited just before and just after ours, device ID, geographical location, your IP address and ISP. This is a standard practice as part of any website hosting service to analyse user trends, user behaviour and to help us with website administration. These processes do not gather any identifiable personal particulars.

 The information gathered by the cookie about your use of this website is stored by Google. Google’s privacy policy can be found here.  The gathered information may be used in our marketing and advertising campaigns. The information may specifically be used in our Google Ad Campaigns to display relevant and targeted ads to people who visited certain websites or performed certain actions such as submitting a contact form through this or another relevant website.

You can disable or block the acceptance of cookies by your web browser, however, doing so may restrict your ability to properly access or use some web pages on this website. If you wish to opt-out of your data being collected via cookies, you can access Google Analytics’ opt-out features and browser tools. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. And, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.  

What information do we collect?

Information that we collect from you will depend on the type of service you request from us. Unless you state otherwise, we will assume that you have consented to the collection of this information for use in accordance with this Policy Statement. Generally, we may collect details such as your name, address and phone numbers in order to carry out specific actions.

How we collect information

We may collect your personal information when you contact us in person, when you or we call you over the phone, when you send us electronic correspondence via e-mail, when you place an order, subscribe to a newsletter, Use Live Chat or submit an electronic enquiry via our webforms. We may also collect information about you indirectly or automatically through your use of our website and services.

How Do We Use Your Information?

The personal information that you provide will only be used by our authorised staff and contracted service providers to;

• Respond to your service enquiries or complaints.
• Help improve user experience to better serve you.
• Optimise our website content.
• Send you periodic advertising materials and service reminders unless you opt-out.

 Although you do not have to share your personal information with us, failure to provide the requested information may result in us not being able to respond to your enquiry or complaint.

Web Security

Our website uses Secure Sockets Layer (SSL) certificates to verify our website’s identity to your browser. SSL ensures that any data that you submit to us is encrypted to prevent unauthorised access to your information. Whenever data is shared between us, you can confirm SSL encryption by checking for the presence of a closed padlock symbol in your browser’s URL bar

Disclosure of personal information to third parties

All Seasons Gutter Protection may occasionally share your personal data with trusted third parties for the sole purpose of providing specific services to you or us. All our third-party partners have a contractual obligation to keep your data confidential. All our third-party partners are prohibited from using your personal information in any other way except to provide specific services such as arranging for deliveries, providing customer support and in some cases to perform statistical analysis or surveys on our behalf.

Exceptions

We will not disclose your personal information without your consent. However, we may disclose your information without notice or your consent for the following reasons:

• To protect the personal safety of members of the public.
• To comply with a request from public authorities for the purpose of law enforcement or as required by law to help investigate an alleged offence or criminal act.
• To protect and defend the copyrights, trademarks, legal rights, privileges, property or safety of All Seasons Gutter Protection.

If you believe there has been a breach of your privacy or if you have any further question or concerns regarding how we collect, handle and use your personal information you can email us directly info@allseasonsgutterprotection.comau and we will aim to respond within 7 days.

Retention of Personal Data

We will retain and use your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary in order to comply with our legal obligations, resolve disputes or complaints and to enforce our site policies and operational practices. We generally store your personal information in electronic databases which may be held on our behalf by third party data storage providers.

We will retain your personal information only for as long as required:

• In order to facilitate provision of your requested services
• By a court of law to support or object a claim made by us or against us
• To comply with any other relevant laws governing Australian businesses

Changes to this Privacy Statement

We may amend our Privacy Policy from time to time as required and in accordance with our business requirements or changes to particular laws. Any changes to this Privacy Policy will be updated and displayed on this web site. We encourage you to periodically review this Privacy Policy so that you have the most current information about how we handle your personal information.